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Tarantella Secure Global Desktop Enterprise Edition Administration Guide

Getting started

• Tutorials
  • Introducing Tarantella Secure Global Desktop Enterprise Edition
  • Understanding webtop and emulator sessions
  • Introducing Array Manager
  • Introducing Object Manager
  • Introducing the three-tier architecture
  • Objects and the organizational hierarchy
• Case studies
  • Creating and configuring a person object
  • Creating and publishing an application object to users
  • Using shadowing to troubleshoot a user's problem
• Reference
  • The tarantella command
  • Configuring Microsoft Windows Terminal Services for use with Secure Global Desktop
  • Licensing Tarantella Secure Global Desktop Enterprise Edition
  • Setting up and dismantling a Secure Global Desktop array
  • Secure Global Desktop Base Component Release Notes
  • Upgrading a customized Secure Global Desktop installation
• Frequently asked questions
  • How do I add new Secure Global Desktop Administrators?
  • What do I need to tell my users?
  • What operating system changes do I need to make?
  • Do I need to license Windows Terminal Services?
  • What's new in this release of Secure Global Desktop?
  • Which LDAP directory servers are supported?
  • Which clients are supported?
  • Which proxy servers are supported?

Getting more help

• Reference
  • The tarantella help command
• Troubleshooting
  • I can't find the solution to my problem
• Frequently asked questions
  • Where can I find more information about Secure Global Desktop?
  • How do I contact Tarantella Support?
  • Where do I send my comments about Secure Global Desktop?

Licensing

• Tutorials
  • How Secure Global Desktop enforces licensing
• Reference
  • Managing Secure Global Desktop license keys
  • Licenses properties (array-wide)
  • Licensing Tarantella Secure Global Desktop Enterprise Edition
  • The tarantella license command
  • Tarantella Secure Global Desktop Enterprise Edition copyright and legal information
• Frequently asked questions
  • Do I need to license Windows Terminal Services?

Clients and webtops

• Reference
  • Using the Secure Global Desktop Client
  • Running the Native Client from the command line
  • User preferences files on UNIX, Linux and Mac OS X client devices
  • Secure Global Desktop and Java™ archives
• Frequently asked questions
  • Can I relocate the browser-based webtop to another host?
  • Can I use the browser-based webtop without Java™?
  • Does the browser-based webtop use themes?
  • How can I make additional Native Clients available?

Arrays, servers and load balancing

• Tutorials
  • Introducing Array Manager
  • Introducing the Secure Global Desktop Web Server
  • Introducing webtop and emulator session load balancing
  • Introducing application server load balancing
  • The Secure Global Desktop datastore and Tarantella Federated Naming
  • Configuring your own web server for use with Secure Global Desktop
• Reference
  • Backing up and restoring a Secure Global Desktop installation
  • Application Launch properties (array-wide)
  • Array properties (array-wide)
  • Channel Protocol Engine properties (server-specific)
  • Character Protocol Engine properties (server-specific)
  • Emulator Sessions properties (array-wide)
  • Execution Protocol Engine properties (server-specific)
  • General properties (server-specific)
  • Licenses properties (array-wide)
  • Load Balancing properties (array-wide)
  • Print Protocol Engine properties (server-specific)
  • Printing properties (array-wide)
  • Secure Global Desktop Login properties (array-wide)
  • Security properties (array-wide)
  • Security properties (server-specific)
  • Setting up and dismantling a Secure Global Desktop array
  • Tuning properties (server-specific)
  • X Protocol Engine properties (server-specific)
  • Audio Protocol Engine properties (server-specific)
  • Configuring application server load balancing
  • Editing application server load balancing properties
  • Setting up a Secure Global Desktop Enhancement Module
  • Tuning application server load balancing
  • Using log filters for auditing
  • Using log filters to troubleshoot problems with the Secure Global Desktop server
  • Hosts tab (--appserv)
  • Location (--location)
  • The tarantella archive command
  • The tarantella array command
  • The tarantella arraymanager command
  • The tarantella config command
  • The tarantella query command
  • The tarantella restart command
  • The tarantella start command
  • The tarantella status command
  • The tarantella stop command
  • Managing unauthenticated connections to Secure Global Desktop
• Troubleshooting
  • Troubleshooting CPU/memory-based application server load balancing
  • All login authorities are disabled and no-one can access Secure Global Desktop
  • Every server in the array has been disabled and no-one can access Secure Global Desktop
• Frequently asked questions
  • What is an array?
  • Which LDAP directory servers are supported?
  • What's in the Secure Global Desktop installation directory?
  • Where is Secure Global Desktop installed?
  • How much CPU and memory does Secure Global Desktop require?

Users and authentication

• Tutorials
  • Secure Global Desktop and user authentication
  • Understanding webtop and emulator sessions
  • Introducing web server authentication
  • Login authorities
• Case studies
  • Creating and configuring a person object
  • Populating the Secure Global Desktop organizational hierarchy using a batch script
• Reference
  • Person object
  • Execution Protocol Engine properties (server-specific)
  • Roles in Secure Global Desktop
  • Secure Global Desktop Login properties (array-wide)
  • The Active Directory login authority
  • The Anonymous user login authority
  • The ENS login authority
  • The LDAP login authority
  • The NT login authority
  • The SecurID login authority
  • The UNIX group login authority
  • The UNIX user login authority
  • Using shared accounts for "guest" users
  • Web server/third party authentication
  • Denying users access to Secure Global Desktop after failed login attempts
  • Enabling the Active Directory login authority
  • Enabling the LDAP login authority
  • Enabling the NT login authority
  • Enabling the SecurID login authority
  • Enabling web server authentication for the browser-based webtop
  • Enabling web server authentication for the classic webtop
  • Mirroring your LDAP organization in ENS
  • Security considerations of using web server authentication
  • Using Directory Services Integration
  • Bandwidth Limit (--bandwidth)
  • Client Drive Mapping (--cdm)
  • Connections (--conntype)
  • Description (--description)
  • Email Address (--email)
  • Increasing launch timeouts
  • Inherit parent's webtop content (--inherit)
  • Keyboard Map (--keymap)
  • Links tab (--links)
  • Login Script (--login)
  • Login script Tcl commands
  • Login script variables
  • Login scripts supplied with Secure Global Desktop
  • May log in to Secure Global Desktop (--enabled)
  • Name (--name) [objects with "common name"]
  • Preferred Locale (--preflocale)
  • Shared between users (guest) (--shared)
  • Surname (--surname)
  • The tarantella Tcl command
  • The tarantella emulatorsession command
  • The tarantella object command
  • The tarantella passcache command
  • The tarantella role command
  • The tarantella webtopsession command
  • Username (--user)
  • Webtop Theme (--webtop)
  • Windows NT Domain (--ntdomain)
  • Client printers (--mapprinters)
  • Display Adobe Reader Print dialog (--pdfprompt)
  • Driver name (--pdfdriver)
  • Let users print to a PDF local file (--pdfviewerenabled)
  • Let users print to a PDF printer (--pdfenabled)
  • Make PDF file printer the default for Windows 2000/3 (--pdfviewerisdefault)
  • Make PDF printer the default for Windows 2000/3 (--pdfisdefault)
  • User-specific printing configuration (--userprintingconfig)
• Troubleshooting
  • A session doesn't end when the user exits the application
  • Users can't copy and paste text or graphics
  • Users experience problems with web server authentication
  • Using Windows Terminal Services, users are prompted for usernames and passwords too often
  • An "Ambiguous username" dialog is displayed when a user tries to log in
  • LDAP users can't log in to Secure Global Desktop
  • Users see font problems
  • A login script returns an error
  • All login authorities are disabled and no-one can access Secure Global Desktop
  • Secure Global Desktop uses too much of my network's bandwidth
• Frequently asked questions
  • What do I need to tell my users?
  • How do I tell what connection type a user gets?
  • What happens when a user's password expires?
  • What is a role object?
  • Can I deny an LDAP user access to Secure Global Desktop?
  • Can I use PKI client certificates with web server authentication?
  • Can I use SafeWord® PremierAccess™ with web server authentication?
  • Can I use other web authentication schemes with Secure Global Desktop web server authentication?
  • What are login scripts?

Applications, documents and hosts

• Tutorials
  • Understanding webtop and emulator sessions
  • Using shadowing in the classroom
• Case studies
  • Setting up and configuring client drive mapping
  • Creating and publishing an application object to users
  • Populating the Secure Global Desktop organizational hierarchy using a batch script
  • Remapping or hiding Windows 2000/2003 application server drives
  • Launching applications from JavaScript
  • Using shadowing to troubleshoot a user's problem
• Reference
  • Character application object
  • Document object
  • Host object
  • Windows application object
  • X application object
  • Application Launch properties (array-wide)
  • Character Protocol Engine properties (server-specific)
  • Configuring Microsoft Windows Terminal Services for use with Secure Global Desktop
  • Emulator Sessions properties (array-wide)
  • Load Balancing properties (array-wide)
  • X Protocol Engine properties (server-specific)
  • Available to run applications (--available)
  • Configuring client drive mapping on non-Windows clients
  • Load Balancing Algorithm (--loadbal)
  • Mirroring your LDAP organization in ENS
  • Using Directory Services Integration
  • Address (--address)
  • Allow delayed updates (--delayed)
  • Answerback Message (--answermsg)
  • Application Command (--app)
  • Application key mode (--appkeymode)
  • Application supports 3-button mouse only (--force3button)
  • Arguments For Command (--args)
  • Attribute Map (--attributemap)
  • Authentication (--auth)
  • Border Style (--border)
  • Client's maximum size (--maximize)
  • Code Page (--codepage)
  • Color (--rootcolor)
  • Color Map (--colormap)
  • Color depth (--depth)
  • Color quality (--quality)
  • Columns (--cols)
  • Command Compression (--compression)
  • Command Execution (--execution)
  • Connection Method (--method)
  • Cursor (--cursor)
  • Cursor Keys (--cursorkeys)
  • Description (--description)
  • Display Using (--displayusing)
  • Emulation Type (--emulator)
  • Emulator Applet Page (--empage)
  • Environment Variables (--env)
  • Escape Sequences (--escape)
  • Euro Character (--euro)
  • Fixed font size (--fixedfont)
  • Font Family (--font)
  • Font Size (--fontsize)
  • Height (--height)
  • Hosts tab (--appserv)
  • Interlaced Images (--interlaced)
  • Keep launch connection open (--keepopen)
  • Keyboard Map (--keymap)
  • Keypad (--keypad)
  • LDAP Groups (--ldapgroups)
  • LDAP Search (--ldapsearch)
  • LDAP Users (--ldapusers)
  • Launching applications from a URL
  • Lines (--lines)
  • Location (--location)
  • Lock keymap (--lockkeymap)
  • Login Script (--login)
  • Max Instances (--maxinstances)
  • Middle Mouse Timeout (--middlemouse)
  • Monitor Resolution (--dpi)
  • Name (--name) [objects with "common name"]
  • Open in new browser window (--newbrowser)
  • Protocol Arguments (--protoargs)
  • Resumable (--resumable)
  • Resumable For (--resumetimeout)
  • Root Window (--roottype)
  • Scale to fit window (--scalable)
  • Scroll Style (--scrollstyle)
  • Session Ends When (--endswhen)
  • Share resources between similar sessions (--share)
  • Status Line (--statusline)
  • Terminal Type (--termtype)
  • Terminal emulator attribute maps
  • Terminal emulator color maps
  • Terminal emulator keyboard maps
  • The tarantella emulatorsession command
  • The tarantella object command
  • Try running from client first (--trylocal)
  • URL (--url)
  • Use Windows cursor (--wincursor)
  • Use graphics acceleration (--accel)
  • Webtop Hints (--hints)
  • Webtop Icon (--icon)
  • Width (--width)
  • Window Close Action (--windowclose)
  • Window Manager (--winmgr)
  • Windows NT Domain (--ntdomain)
  • Windows Protocol (--winproto)
  • Wrap long lines (--autowrap)
  • Customizing the Native Client for UNIX
• Troubleshooting
  • A session doesn't end when the user exits the application
  • An application exits immediately after starting
  • An application won't start
  • An application's animation appears "jumpy"
  • Applications disappear after about two minutes
  • Users are having problems accessing client drives
  • Users complain of poor performance with the Windows desktop
  • When X authorization is enabled, applications fail to start
  • A Kiosk application isn't appearing full-screen
  • An application requires a richer set of cursors
  • Troubleshooting sound in Windows applications
  • Users have problems displaying high color X applications
  • Running Windows applications on client devices
  • Secure Global Desktop uses too much of my network's bandwidth
  • Users see window clipping with Client Window Management applications
• Frequently asked questions
  • Do I need to license Windows Terminal Services?
  • How do I enable sound in Windows applications?
  • Can I prevent users from launching applications with a different username and password?
  • Can I use Secure Global Desktop to access VMS applications?
  • How do I run a Common Desktop Environment (CDE) session?
  • How do I use my own X fonts?
  • What X fonts are installed?
  • Can I access a web application through Secure Global Desktop?
  • Can I use multiple monitors with Secure Global Desktop?

Organizing your resources

• Tutorials
  • Introducing Object Manager
  • Objects and the organizational hierarchy
• Case studies
  • Populating the Secure Global Desktop organizational hierarchy using a batch script
• Reference
  • Active Directory container object
  • Domain component object
  • Group object
  • Organization object
  • Organizational unit object
  • Client Drive Mapping (--cdm)
  • Connections (--conntype)
  • Description (--description)
  • Inherit parent's webtop content (--inherit)
  • Links tab (--links)
  • Members tab (--member)
  • Name (--name) [domain component object]
  • Name (--name) [organization object]
  • Name (--name) [organizational unit object]
  • The tarantella object command
  • Webtop Theme (--webtop)
  • Client printers (--mapprinters)
  • Display Adobe Reader Print dialog (--pdfprompt)
  • Driver name (--pdfdriver)
  • Let users print to a PDF local file (--pdfviewerenabled)
  • Let users print to a PDF printer (--pdfenabled)
  • Make PDF file printer the default for Windows 2000/3 (--pdfviewerisdefault)
  • Make PDF printer the default for Windows 2000/3 (--pdfisdefault)
  • User-specific printing configuration (--userprintingconfig)
• Troubleshooting
  • All Administrators have been removed and no-one can use the administration tools
• Frequently asked questions
  • What is ENS?
  • What is the Tarantella System Objects organization?

Security

• Tutorials
  • Security and Secure Global Desktop
  • Improving security between Secure Global Desktop servers and application servers
  • Improving security between client devices and Secure Global Desktop servers
• Case studies
  • Using Secure Global Desktop with firewalls
• Reference
  • Configuring proxy server settings on clients
  • Security properties (array-wide)
  • Security properties (server-specific)
  • Using Secure Global Desktop with proxy servers
  • Connections (--conntype)
  • Installing and using SSH with Secure Global Desktop
• Frequently asked questions
  • How can users check whether Secure Global Desktop can access their proxy server configuration?
  • How do I tell what connection type a user gets?
  • What are peer DNS names and external DNS names?
  • What is the Secure Global Desktop Security Pack?
  • Which proxy servers are supported?
  • Can I use PKI client certificates with web server authentication?
  • Can I use SafeWord® PremierAccess™ with web server authentication?
  • Can I use other web authentication schemes with Secure Global Desktop web server authentication?
  • What ports does Secure Global Desktop use?

Printing

• Tutorials
  • Introducing Secure Global Desktop printing
  • Configuring Secure Global Desktop PDF printing
• Reference
  • Print Protocol Engine properties (server-specific)
  • Printing properties (array-wide)
  • Configuring printing for UNIX clients
  • Configuring printing if you use the Common UNIX Printing System™ (CUPS)
  • Configuring the Secure Global Desktop server to accept remote print requests
  • Printing from a Microsoft Windows 2000/2003 application server
  • Printing from a Microsoft Windows NT 3.51 application server
  • Printing from a Microsoft Windows NT 4 application server
  • Printing from a UNIX application server
  • The prtinstall.en.sh script
  • The tarantella print command
  • Client printers (--mapprinters)
  • Configuring Secure Global Desktop print job conversion
  • Display Adobe Reader Print dialog (--pdfprompt)
  • Driver name (--pdfdriver)
  • Let users print to a PDF local file (--pdfviewerenabled)
  • Let users print to a PDF printer (--pdfenabled)
  • Make PDF file printer the default for Windows 2000/3 (--pdfviewerisdefault)
  • Make PDF printer the default for Windows 2000/3 (--pdfisdefault)
  • User-specific printing configuration (--userprintingconfig)
• Troubleshooting
  • Users can't print from applications displayed through Secure Global Desktop
  • Troubleshooting printer preferences and settings
  • With Secure Global Desktop PDF printing, fonts don't print as expected
• Frequently asked questions
  • What printers are supported by Secure Global Desktop?
  • If the array changes, do I have to re-configure printing?
  • Why do UNIX clients have a printer called _Default created in their Windows 2000/2003 application session?
  • Can I force users to print only to their default client printer?
  • Can I set a time limit for print jobs?
  • Do I have to use distributed printing?
  • Can I change the name of the printer in the Windows 2000/2003 application session?

Commands

• Reference
  • The tarantella command
  • The tarantella webserver command
  • The tarantella webserver restart command
  • The tarantella webserver start command
  • The tarantella webserver stop command
  • The tarantella Tcl command
  • The tarantella archive command
  • The tarantella array command
  • The tarantella arraymanager command
  • The tarantella config command
  • The tarantella emulatorsession command
  • The tarantella help command
  • The tarantella license command
  • The tarantella object command
  • The tarantella objectmanager command
  • The tarantella passcache command
  • The tarantella print command
  • The tarantella query command
  • The tarantella restart command
  • The tarantella role command
  • The tarantella setup command
  • The tarantella start cdm command
  • The tarantella start command
  • The tarantella status command
  • The tarantella stop cdm command
  • The tarantella stop command
  • The tarantella uninstall command
  • The tarantella version command
  • The tarantella webserver add_trusted_user command
  • The tarantella webserver delete_trusted_user command
  • The tarantella webserver list_trusted_users command
  • The tarantella webtopsession command
  • The tarantella array detach command
  • The tarantella array join command
  • The tarantella array list command
  • The tarantella array make_primary command
  • The tarantella config edit command
  • The tarantella config list command
  • The tarantella emulatorsession end command
  • The tarantella emulatorsession info command
  • The tarantella emulatorsession list command
  • The tarantella emulatorsession shadow command
  • The tarantella emulatorsession suspend command
  • The tarantella license add command
  • The tarantella license info command
  • The tarantella license list command
  • The tarantella license query command
  • The tarantella license remove command
  • The tarantella license status command
  • The tarantella object add_host command
  • The tarantella object add_link command
  • The tarantella object add_member command
  • The tarantella object delete command
  • The tarantella object edit command
  • The tarantella object list_attributes command
  • The tarantella object list_contents command
  • The tarantella object new_charapp command
  • The tarantella object new_container command
  • The tarantella object new_dc command
  • The tarantella object new_doc command
  • The tarantella object new_group command
  • The tarantella object new_host command
  • The tarantella object new_org command
  • The tarantella object new_orgunit command
  • The tarantella object new_person command
  • The tarantella object new_windowsapp command
  • The tarantella object new_xapp command
  • The tarantella object remove_host command
  • The tarantella object remove_link command
  • The tarantella object remove_member command
  • The tarantella object rename command
  • The tarantella object script command
  • The tarantella passcache delete command
  • The tarantella passcache edit command
  • The tarantella passcache list command
  • The tarantella passcache new command
  • The tarantella print cancel command
  • The tarantella print list command
  • The tarantella print move command
  • The tarantella print pause command
  • The tarantella print resume command
  • The tarantella print start command
  • The tarantella print status command
  • The tarantella print stop command
  • The tarantella query audit command
  • The tarantella query billing command
  • The tarantella query errlog command
  • The tarantella query uptime command
  • The tarantella role add_link command
  • The tarantella role add_member command
  • The tarantella role list command
  • The tarantella role list_links command
  • The tarantella role list_members command
  • The tarantella role remove_link command
  • The tarantella role remove_member command
  • The tarantella tscal command
  • The tarantella tscal free command
  • The tarantella tscal list command
  • The tarantella tscal return command
  • The tarantella webtopsession list command
  • The tarantella webtopsession logout command

Applets

• Case studies
  • Launching applications from JavaScript
• Reference
  • The ttawebtop.cgi CGI program
  • Client drive mapping (CDM) applet
  • Client drive mapping (CDM) applet parameters
  • Framework applet
  • Framework applet parameters
  • Login applet
  • Login applet parameters
  • Print applet
  • Print applet parameters
  • Terminal emulator applet
  • Terminal emulator applet parameters
  • The TTAAPPLET tag
  • Webtop script applet
  • Webtop script applet parameters
  • Webtop tray applet
  • Webtop tray applet parameters
  • X emulator applet
  • X emulator applet parameters
  • Applet parameter data types
  • Logging in with the Secure Global Desktop applets
  • addValue (framework applet)
  • areObjectsInitialized (webtop script and webtop tray applets)
  • cancelCurrentJob (print applet)
  • closeHierarchyLevel (webtop script and webtop tray applets)
  • countJobs (print applet)
  • getActive (print applet)
  • getApplicationType (webtop script and webtop tray applets)
  • getCurrentIteratorElement (webtop script and webtop tray applets)
  • getEmulatorState (X emulator applet)
  • getEmulatorState (terminal emulator applet)
  • getEnabled (print applet)
  • getIteratorForAllOpenHierarchyLevels (webtop script and webtop tray applets)
  • getIteratorForHierarchyLevel (webtop script and webtop tray applets)
  • getIteratorHasMoreElements (webtop script and webtop tray applets)
  • getLaunchWaitTimeOut (webtop script and webtop script applets)
  • getNextIteratorElement (webtop script and webtop tray applets)
  • getNumberOfObjects (webtop script and webtop tray applets)
  • getNumberOfObjectsInGroup (webtop script and webtop tray applets)
  • getObjectClass (webtop script and webtop tray applets)
  • getObjectDisplayName (webtop script and webtop tray applets)
  • getObjectDisplayNameByName (webtop script and webtop tray applets)
  • getObjectFullName (webtop script and webtop tray applets)
  • getObjectImageName (webtop script and webtop tray applets)
  • getObjectImageNameByName (webtop script and webtop tray applets)
  • getObjectPlacement (webtop script and webtop tray applets)
  • getParentGroupName (webtop script and webtop tray applets)
  • getPrintState (print applet)
  • getPrinterName (print applet)
  • getPrinterPort (print applet)
  • getPrinterType (print applet)
  • getProperty (X emulator applet)
  • getText (terminal emulator applet)
  • getTotalNumberOfObjects (webtop script and webtop tray applets)
  • getUnixTempDir (print applet)
  • getUserName (framework applet)
  • getValue (framework applet)
  • getWebtopFramesetURL (framework applet)
  • getWebtopURL (framework applet)
  • getWindowsTempDir (print applet)
  • isApplication (webtop script and webtop tray applets)
  • isDocument (webtop script and webtop tray applets)
  • isGroup (webtop script and webtop tray applets)
  • isHierarchyEnabled (webtop script and webtop tray applets)
  • isLoggedIn (framework applet)
  • isOpenGroup (webtop script and webtop tray applets)
  • isRunning (webtop script and webtop tray applets)
  • killIterator (webtop script and webtop tray applets)
  • launchByObjectName (webtop script and webtop tray applets)
  • launchByObjectNumber (webtop script and webtop tray applets)
  • login method
  • logout method
  • openGroup (webtop tray applet)
  • openHierarchyLevel (webtop script and webtop tray applets)
  • openParentGroup (webtop tray applet)
  • receivedEvent (webtop script and webtop tray applets)
  • registerProperty (X emulator applet)
  • removeValue (framework applet)
  • resetNamePassword (login applet)
  • scriptStart method
  • sendKey (terminal emulator applet)
  • setActive (print applet)
  • setEnabled (print applet)
  • setLaunchWaitTimeOut (webtop script and webtop tray applets)
  • setPausedState (print applet)
  • setPrinterName (print applet)
  • setPrinterPort (print applet)
  • setPrinterType (print applet)
  • setProperty (X emulator applet)
  • setText (terminal emulator applet)
  • setUnixTempDir (print applet)
  • setWindowsTempDir (print applet)
  • suspendApplication (X emulator applet)
  • suspendApplication (terminal emulator applet)
  • unregisterProperty (X emulator applet)
• Frequently asked questions
  • How does Secure Global Desktop use applets?

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